Patient Charter & Clinical Quality
Patient Rights & Responsibilities
Every patient receiving medical care at Al Rehman Medical Center is entitled to compassionate, respectful, and dignified care.
1. Your Rights as a Patient
- Equal & Respectful Care: Right to receive high-quality medical care without discrimination based on gender, race, religion, or background.
- Informed Consent: Right to know your diagnosis, planned surgical options (such as laparoscopic vs open surgery), associated benefits, risks, and estimated costs before any treatment begins.
- Privacy & Dignity: Full physical privacy during consultations, ultrasound examinations, and ward stays, with female medical officers and chaperones available at all times.
- Second Opinion: Right to seek a second medical opinion and request copies of your diagnostic lab tests, ultrasound images, and discharge summaries.
- Voice Grievances: Direct access to the hospital complaint management system, with guaranteed review and resolution by our administration within 24–48 hours.
2. Patient Responsibilities
- Accurate Information: Provide truthful medical history, existing medications, allergies, and prior surgical records to your treating physician.
- Treatment Adherence: Follow prescribed treatment instructions, post-operative care plans, and dosage guidelines.
- Respect for Hospital Staff & Other Patients: Treat hospital nurses, security personnel, receptionists, and doctors with dignity and respect. Keep noise levels minimal in wards and ICU waiting corridors.
- Payment Obligations: Settle consultation fees and hospital admission bills promptly as per the agreed schedule.
3. Hospital Safety & Cleanliness Rules
To maintain the highest sterilization and infection-control standards in accordance with the Punjab Healthcare Commission:
- Smoking, pan, and tobacco products are strictly banned across all hospital premises.
- Only one designated attendant is permitted in private patient rooms overnight to minimize cross-infection.
- Children under 10 years are discouraged from visiting post-operative surgical wards.
4. Patient Help Desk & Grievance Redressal
If at any point your experience does not meet the highest standard of care, please reach out directly:
Patient Relations Officer: 0300-7815510 / 062-2200850
You can also submit an online complaint directly through our website via the Complaints section.