Privacy Policy

1. Our Commitment to Patient Confidentiality

At Al Rehman Medical Center, protecting your private health information, diagnosis records, and personal identity is our highest medical and legal priority. This Privacy Policy details how we handle, process, and secure patient data when you book appointments, consult our medical specialists, or utilize hospital services.

2. Information We Collect

When you visit our medical center or use our online appointment system, we collect essential healthcare information including:

• Patient Identity: Full name, age, gender, and contact telephone number.
• Medical Consultation Details: Preferred consultant doctor, specialty, consultation date, and presenting clinical complaints or symptoms.
• Payment Verification: JazzCash transaction ID or receipt screenshots provided for appointment reservation.
• Diagnostic & Surgical Records: In-hospital ultrasound reports, lab tests, and surgical documentation maintained in compliance with Pakistani medical record keeping regulations.

3. How We Use Patient Data

Your information is used strictly for medical care and administrative hospital operations:

• Scheduling doctor consultations and surgical procedures without double-booking.
• Sending automated WhatsApp appointment reminders and confirmation receipts.
• Verifying Punjab Life Insurance panel eligibility and claims.
• Clinical handovers between attending medical officers, nursing staff, and consultant surgeons.

4. Data Protection & Zero Third-Party Sharing

We do not sell, rent, or trade patient personal information or medical records to any third party, marketing agency, or unauthorized company. Access to patient clinical records is restricted solely to treating physicians and authorized medical desk staff.

5. Contact Our Privacy & Records Office

For inquiries regarding your medical records, data confidentiality, or appointment history, please contact our administration desk: